At Future Hope Solutions (FHS), we know that case managers, social workers, and agencies want clear answers before placing clients in housing. To make the process easier, we’ve compiled the most common questions referral partners ask us — and provided straightforward answers.

Whether you’re working with us for the first time or have referred many clients, this FAQ guide gives you the clarity and confidence you need.

Common FAQs Referral Partners Ask

Q1: How fast can clients move in?
A: If space is available, clients can often move in within 3–5 business days after completing the intake process.

Q2: What fees are required upfront?
A: Clients pay a one-time, non-refundable placement fee plus the first month’s rent upfront. All utilities are included in the rent.

Q3: Do you require credit checks?
A: No, we do not require credit checks. We only require a $15 background check to ensure community safety.

Q4: What makes FHS different from shelters?
A: We are a housing provider, not a shelter. Clients live in furnished homes with private or shared rooms, lease agreements, and structured rules.

Q5: Do you provide supportive services?
A: No, FHS provides housing only. We work alongside agencies and case managers, who continue to provide supportive services.

Q6: What safety measures are in place?
A: Properties include key-coded entry, locks on bedrooms, and cameras in common areas. Gender-specific housing is offered when needed.

Q7: Can referral partners tour properties?
A: Yes, we welcome tours and can also provide photos or brochures upon request.

Q8: How do I make a referral?
A: Complete our referral form on the website, and we’ll follow up quickly with next steps.

Q9: What if no rooms are available?
A: We’ll keep you informed of availability and can place clients as soon as a room opens.

Q10: Who do I contact with questions?
A: Referral partners receive direct phone and email access for quick communication.